House Cleaning FAQs | Chores and Floors | Charlotte

Are you a local business serving the Greater Charlotte area?
Yes. Chores and Floors proudly provides professional cleaning services throughout Charlotte and surrounding communities, helping local homeowners keep their spaces clean, fresh, and comfortable.
What payment options and financing do you accept?
We accept major debit and credit cards, and we offer consumer financing options along with recurring service discounts up to 15% off for regular visits.
Do I need to supply cleaning products or equipment?
No, our cleaning technicians bring professional-grade cleaning products, microfiber cloths, vacuums, and specialized equipment to handle every room on our checklist.
Do I need to be home during my scheduled cleaning appointment?
You do not need to stay home while we clean; many clients provide secure entry codes or key access so our team can work while they are away.
What is your cancellation or rescheduling policy?
We ask for at least 24 hours' notice if you need to reschedule or cancel a visit so we can adjust our service routes accordingly.
Are your cleaning products safe for homes with children and pets?
Yes, we utilize household-safe cleaning products designed to sanitize surfaces effectively without leaving behind harsh chemical residues or fumes.
What should I do with my pets during a cleaning visit?
For the safety and comfort of your pets and our cleaning staff, we recommend placing pets in a secure room or crate while technicians work through the house.
How do recurring cleaning discounts work?
Clients who sign up for regular ongoing care receive direct rate discounts, including 5% off bi-weekly cleans and 15% off weekly scheduled visits.